The Customer Journey – Re-Imagined!

Digital Travel is the premier interactive conference for travel executives who are looking to re-imagine the customer journey. Join the top minds from hotels, OTAs, airlines, transportation companies, and everything in-between, to share practical insight on how to enhance personalization and improve their online strategies for better cross-channel experiences.

With 300+ travel leaders exclusively in one place focused on shaping the future of the industry, you’ll get the tools you need to WIN THE BOOKING every time.


“This was one of the best and most informative travel conferences that I have attended.”

Gene Sutch
Director of Revenue Strategy and Analysis


“I’m bringing tons of new ideas back to the office – thanks Digital Travel Summit for re-energizing my team!”

Diane Koczur
Digital Marketing Manager
Evans Hotels


“The conference was fantastic! We really enjoyed all of the content; the team does such an amazing job of providing relevant, interesting content.

Samantha Hunt
Senior Digital Marketing Manager

  They're Brave. Bold. Visionary.

And They’re All Speaking at Digital Travel.

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Marina Suberlyak

Head of Marketing, North America

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Matt Rogers

Head of Industry, Travel

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Todd Castor

Senior Director, Digital Product Management
Marriott International

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Mariana Fonseca Medina

Managing Director, Digital Customer Experience
American Airlines

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John Attwood

Global Head Of E-Commerce
Big Bus Tours

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Bill Karz

Vice President, Digital Marketing
Los Angeles Tourism & Convention Board

Connie Marianacci

Director of eCommerce Strategy & Performance, Digital Marketing, North & Central America
Accor Hotels

Philippe Garnier

Vice President, Distribution
Intercontinental Hotels Group

Mary Beth Dwyer

Head of Digital Strategy and Operations

Stevie Stevenson

Director of Offer Strategy

Troy O'Bryan

Senior Director, Growth Marketing

Candy Lee

Head of Marketing

  Digital Travel – Everything a Conference Should be. And More.

The Best Place to Network and Learn


Inspirational Content. Transformative Impact.

Our agenda is 100% focused on addressing your biggest challenges and uncovering hidden opportunities. With a variety of session formats including inspirational keynotes delivered by industry leaders from the most respected travel retailers, face-to-face discussions with 350+ of your peers and applicable case studies, you’ll leave with tons of actionable strategies to help you win the booking every time.


We Break the Ice so You Don’t Have to

Our intimate roundtables and boardrooms are popular breakouts designed to help you unleash your creativity and develop deep relationships. By selecting sessions based on the topics you care about most, you’ll connect with travel leaders who are focused on having the same, critical conversations centered around optimizing customer engagement.


A Venue so Good, You Won’t Want to Leave

Skip the city venue and join us at a celebrated Palm Springs resort to put you in the best place both literally, and figuratively. At our beautiful venue, disconnect from your day-to-day routine and dedicate time to the learning and networking you need to get the best ROI out of the office. And don’t forget about the 45 acres of leisure activities. With world-class dining, relaxing swimming pools, luxurious spa, and much more – you’ll feel refreshed.

  Your Agenda At A Glance

Customer expectations are changing and travel companies have to quickly adjust. The Digital Travel conference is designed to help you discover new routes to address business challenges.

Pedal to The Metal: Accelerating Your Digital Evolution

Keynote: On Target: The Precision of Data, The Path to Personalization and The Magic of Measurement

Panel: Tech, Trials and Tribulations: Big Wins and Perilous Pitfalls in Integrating New Technologies

Keynote: The Way Forward: Partnering Across The Travel Consumer’s Journey

Panel: Engaging The Millennial Mindset

Case Study: Driving Direct Bookings – Direct is Our Most Profitable Channel, So How Do We Maximize That?

Customer Journey 2030: Driving Digital Engagement in The New Era

Fireside Chat: How To Build A Brand Through Storytelling: Creating Content That Connects

Panel: Completing The Conversion: When The Industry is Batting 1.5% Average, Where Are We Swinging, What Are We Missing - And How Can We Improve?

Panel: E-Commerce And Revenue Management – Aligned Or Disconnected?

Panel: High Tech For High Touch: Digital Storytelling In A Millennial World

Keynote: With The Move To Machine Learning, Creatives Will Make Or Break Your Brand

Up, Up And Away! Innovation For The Fast-Moving Future

Keynote: Resetting Relationships With Innovation, Marriott International

Panel: Not Every User is Equal: Targeting Your Ideal Audience of People – The Ones Who Are Specifically Interested in You!

Case Study: Should You Bot Or Not?: Improving Communications With Instant Messaging

Presentation: When You Play the Game of Driving Traffic to Your Site… Who Will Win When You Pit Meta vs Performance vs Programmatic vs Display vs Paid?

  The Digital Travel Audience – Curated For You!

Make new connections. Catch up with old friends. Tackle Your Biggest Challenges.


Join us for The J.D. Power Travel App Awards!

J.D. Power has recognized several travel brands that have demonstrated excellence in the changing digital/mobile expectations for today's traveler. More details here!

  The Digital Travel Audience

The Digital Travel community is filled with companies both big and small, who are looking to design world-class brands that deliver on customer expectations


"These events bring together some of the smartest digital minds in the travel industry. The content is timely and informative, and the sessions are engaging. I look forward to participating and contributing to future events with WBR."

- Jonathan Stephen, Sr. Manager of Mobile Strategy and Digital Engagement at Norwegian Cruise Line

  Latest Digital Travel Trends

Stay up to date with the latest online travel trends!

Fall in Love with Palm Springs

December 14 - 15, 2020

(760) 776-1234