April 08 - 10, 2019
Hyatt Regency Indian Wells, CA
Meet The Speakers
Senior Vice President, Worldwide Loyalty & Partnerships
Wyndham Hotels & Resorts
Drive the strategy, design, and execution of the award-winning Wyndham Rewards program and Wyndham Rewards Visa Signature Card portfolio. Mobilize a team of ~250 associates, setting strategic direction for CRM, Loyalty Marketing, Financial and Strategic Partnerships, Technology & Operations, and Member Servicing to deliver personalized engagement that drives new member enrollments, member spend, reduced attrition, and improved member occupancy among the nearly 60M enrolled members of Wyndham Rewards.
Chief Marketing Officer
Discover Puerto Rico
Leah is the Chief Marketing Officer for the Puerto Rico Destination Marketing Organization, Discover Puerto Rico. As CMO, Leah is charged with providing strategic marketing leadership for the organization; responsible for the oversight of the DMO’s paid media, creative, public relations, brand development and management, and digital strategy.
Prior to her move to San Juan, Leah was the Chief Marketing Officer for Explore Branson, where she led the growth of the community’s tourism industry for five straight years, repositioning the destination’s brand and posting back-to-back years of record ROI for the organization’s marketing program. In previous years, Leah led the Missouri Tourism account at H&L Partners, the agency of record for the Missouri Division of Tourism. In this role, Leah developed and guided the strategic direction of the Division’s marketing, managing paid and earned media, creative and interactive development, and campaign implementation. Leah led Missouri Tourism’s brand repositioning effort in 2013, introducing a new brand identity and corresponding campaign featuring “Enjoy the Show.”
Leah is a veteran of the travel and tourism industry, having directed the Indiana Tourism account for five years prior to joining H&L Partners. Leah’s advertising and marketing experience in the tourism and travel sector also includes The Indianapolis Zoo, Caesar’s Casino, St. Elmo Steakhouse and the Indiana Department of Natural Resources.
Travel and Hotels Reporter
Hi. I'm a travel writer here at USA TODAY. For almost seven years, I have been covering pretty much everything travel: hotels, planes, trains, and automobiles. I even get to travel to destinations to try hotels, restaurants and experiences you may want to have. I have always had an interest in exploring other parts of the country and world. I was born in New York City to immigrant parents. My father is from Colombia and my mother is from Ecuador. I decided to get into journalism when I was in high school during the Persian Gulf War. I watched journalists risk their lives to bring us the news back home. I wanted to do that. But first, I moved down to Washington, D.C. to attend Georgetown University. My part-time job during college was to follow President Bill Clinton around the D.C. area in his press pool on weekends for the Associated Press. Once I graduated, I interned at The Washington Post for the summer before driving cross-country to work at the Los Angeles Times for a year. I then returned to The Washington Post, where for 13 years I covered Maryland schools, local government, real estate and other beats. During my time there, I did finally get to be a foreign correspondent. In 2006, I journeyed to our bureau in Baghdad. I was there for a few months covering the aftermath of the war and fell in love with the region. I have traveled to countries such as Lebanon, Jordan, Istanbul, Egypt and Israel. Upon my return, I turned to writing about another crisis--the financial meltdown in 2008. I became a personal finance writer, which led me to write a book called "Hot Broke Messes: How to have your Latte and Drink it Too." I finally returned to my real passion: traveling. I became a travel writer first at the Post and then here at USA TODAY. I have written travel stories across the USA, up to Canada, down to the Caribbean, Central and South America, over to Europe, and as far away as China, Singapore and Hong Kong. I earned a Lowell Thomas travel writing prize for an investigative story on chronically delayed Amtrak trains. I have also contributed stories to Latina Magazine. And I'm always willing to travel anywhere to bring you all great stories.
Vice President, Global Design Strategies, Distinctive Premium Brands
David Kepron is the Vice President of Design within the Global Design Strategies department at Marriott International. His focus is on the creation of compelling customer experiences within a unique group of Marriott brands called the “Distinctive Premium Brands” including: Renaissance, Westin, Le Meridien, Autograph Collection, Tribute Portfolio and Design Hotels. Kepron brings 20 years of retail design expertise to the making of meaningful customer connections at hotel properties around the globe. His multidisciplinary approach to design focuses on understanding consumer behavior and the creation of relevant brand experiences at the intersection of architecture, sociology, neuroscience and emerging digital technologies. For Kepron, the primary function of all customer experience design is to weave the customer’s innate physical and emotional responses to the environment with the brand story making remarkable moments that foster lasting connections. As a frequently requested speaker to retailers, hoteliers and design professionals nationally and internationally, David shares his expertise on subjects ranging from consumer behaviors and trends, brain science and buying behavior, store design and visual merchandising as well as creativity and innovation. He has held teaching positions at New York’s Fashion Institute of Technology (F.I.T.), the Department of Architecture & Interior Design of Drexel University in Philadelphia, the Laboratory Institute of Merchandising (L.I.M.) in New York, the International Academy of Merchandising and Design in Montreal and he served as the Director of the Visual Merchandising Department at LaSalle International Fashion School (L.I.F.S.) in Singapore. David currently brings his creativity and insight on brand experiences to an international audience as a member of VMSD magazine’s Editorial Advisory Board and the Association for Retail Environments (A.R.E.) Dream Team. David also serves as an Emeritus Member of the Board of Directors of The Planning and Visual Education Partnership (P.A.V.E.). David earned his Bachelors of Science in Architecture and Bachelors of Architecture degrees from McGill University in Montreal, Quebec Canada. He is a member of the American Institute of Architects (AIA), The Retail Design Institute (RDI) and a LEED Accredited Professional (LEED®BD+C). In the fall of 2014 STMedia Group International published Kepron’s first book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World.” David Also writes a popular blog called “Brain Food” which is published monthly on vmsd.com.
Vice President New Businesses & Acquisitions Synergies
As an Intrapreneur, Digital Marketer, Business Driven and Customer-Centric leader my aim is to constanly sustain the core business while developing new sources of revenues through both enterprise level transformations as well as through growth hacking, customer focused omnichannel, lifecycle and digital strategies.
Prior to joining Accorhotels I was employed by Bouygues Telecom, in a variety of marketing positions. During this time, I developed my marketing, digital, CRM, CXM and project management skills both in B2C and B2B.
From 2013 to 2014, I defined and managed the worldwide online relationship marketing roadmap of Accorhotels.
From 2015 to 2016, as an E-commerce & Digital Services Project Director / Chief of Staff I managed the Mobile First Program (one of the eight programs of the Accorhotels 360° Digital Plan) and transversal and strategic projects on behalf of the SVP E-commerce & Digital Services.
From 2016 to 2017, I defined the integration strategies and develop online sales for the new AccorHotels Business Lines or in niche and lifestyle brands on the AccorHotels Digital Ecosystem.
Since 2018, I fully participate in the AccorHotels group's growth strategy by identifying, concretizing and developing the synergies between the New Businesses/Acquistions and the Business, Customers & Digital teams.
I also taught at the Institute of Corporate Administration (IAE) of the University of Jean Moulin, Lyon 3 and at the University of Pantheon-Assas (Paris 2).
Managing Director, Digital Products
Passionate, innovative, experienced leader with a strong background in leading highly engaged teams and achieving outstanding results.
Skilled in driving change in complex business environments and working through people and systems effectively to transform concepts into reality and deliver superior customer experiences.
Head of Industry - Travel
Jennifer Wesley, Industry Director, Travel East: Jennifer Wesley joined Google in 2011 and is currently the Director of Travel East, leading strategic relationships with hotel, air, car, vacation suppliers and online travel businesses. Prior to Google, from 1998-2010, Jennifer was a leader and consultant within several Publicis companies where she developed marketing, communications and e-commerce programs and platforms for Fortune 500 companies in the media and entertainment, consumer products, travel and financial services industries. Jennifer has over 20 years of experience in digital technology and marketing working across a range of industries and companies. She holds a Bachelor of Arts degree from Duke University and a Master’s in Journalism from Northwestern University, and lives in Lincoln Park in Chicago with her husband and two children.
Vice President, Marketing and Demand Analytics
Travel Leaders Group
Dynamic, enthusiastic & experienced digital marketing technology & optimization executive with a successful track record of :
- driving revenue and profitability growth in an organization using data and insights
- leading digital strategy and managing digital properties revenue pipeline
- building strong development & analytics teams
- leading optimization / testing strategy and creating optimization culture in the organization
Strong experience in building marketing technology stack for launching buyer centric perpetual demand generation automation programs and developing advanced digital ecosystems to run marketing programs (2016 Marketo Revvie award)
Specialization in Marketing Technology ( digital development, integration with marketing automation platforms, CRM and CMS), Analytics & Reporting ( marketing performance metrics, campaign performance and business impact metrics), and Operations & Processes ( optimization by building right processes) .
Senior Aviation Business Editor
Brian Sumers is a Los Angeles-based editor covering the
global airline industry for Skift, the largest business intelligence and
marketing platform in travel. Previously, Brian was a regular contributor to
Conde Nast Traveler and Aviation Week. He has also written for the Wall Street
Journal, Los Angeles Times and L.A. Weekly.
As an expert on aviation, Brian has appeared on NPR’s All Things Considered and PRI’s Marketplace, as well as on CBS News, CNN and BBC World television. He has also been quoted about airline news in the New York Times and Conde Nast Traveler, among other publications.
Brian is a magna cum laude graduate of Northwestern University's Medill School of Journalism and has a master's degree in journalism from the University of Southern California's Annenberg School. Earlier in his career, he reported for the Tampa Bay Times, St. Louis Post-Dispatch and Southern California News Group, parent company of the Los Angeles Daily News.
Global Marketing Director
Enterprise Holdings (National Car Rental and Enterprise Rent-A-Car)
In 2013 Joyce joined Enterprise Holdings and created the Global Promotions team at the world’s largest car rental company. She manages cross border performance marketing for the group’s Enterprise, Alamo and National brands. During her 25 years of experience in the travel industry she had international sales and marketing roles at companies including Europcar, Avis, Auto Europe and American Airlines.
Joyce is now focused on building recognition for Enterprise Holdings’ three award winning brands in Asia. Enterprise’s brands are known in the United States for their trustworthiness, transparency and customer service. Joyce wants to make sure the same values are evident to consumers in Asia and so she’s focused on customer-centric promotions that bring real value to the traveler.
Head of Search & Experimentation
Alex Otrezov heads up several teams at Uber Technologies which are responsible for user acquisition and brand and marketing experimentation across all products including Uber, Uber Eats and Uber Freight. His SEM, SEO, YouTube (Content) teams covers the US/CA region, and the Marketing Experimentation and ASO teams operate globally across more than 80 countries. Alex came to US as an exchange student from Moldova. He started his career in college, founding a start-up which led him into the world of digital marketing and automation. He started with Yodle at its early stages and later got in on the ground floor at BrightWhistle. During those years, he improved Yodle's bidding automation and developed BrightWhistle's Facebook bidding algorithm. After three successful start-up acquisitions, he joined Expedia, Inc as Senior Director of Search Operations, where he handled their SEM, SEO, and Metasearch.
Head of Franchises, Shows and Branded Content
Richard Alan Reid is BuzzFeed's International Head of Franchises, Shows and Branded Content. He is responsible for both universal and regional creative direction and curation, and leads and scales creative teams, branded operations and video production for BuzzFeed's editions in the UK, Europe, Australia, Japan, Canada, Brazil, Latin America and new markets. Additionally, Richard leads the global expansion of BuzzFeed's travel and experiential media brand, Bring Me!
In the advertising space, Reid has written, directed and supervised countless campaigns for major brands including GEICO, Citibank, Amazon, BMW, Coca-Cola, Sky, 20th Century Fox, Nestle and Google. Editorially, he was most recently Executive Producer of BuzzFeed's first international series, Worth It UK. Beyond BuzzFeed, Reid is also a writer, actor, producer and director of award-winning feature films, scripted series and reality shows. Reid is based in New York City.
Industry Manager, Travel
As Industry Manger for Travel at
Facebook, Sanjay partners with some of the world's largest travel
brands, helping them connect to consumers in a mobile-first world. He helps
drive business results throughout the travel journey using Facebook's family of
apps, including Facebook, Instagram, Messenger, and
WhatsApp. Sanjay has been at Facebook since 2011. During that time,
he has helped shape media strategy on Facebook, from helping advertisers
leverage the first newsfeed product to currently working alongside the product
team to build dynamic ads for travel. He has led partnerships across a myriad
of travel sub-verticals including OTA, suppliers, and ridesharing.
Prior to Facebook, Sanjay led large scale paid search initiatives in the insurance industry, working with both established players and startups. Sanjay earned a Bachelor’s degree in Entrepreneurship from Loyola Marymount University. He is based in Redwood City, CA with his wife and infant son, and is an avid guitar player, wine enthusiast, and sports fan.
Senior Director, Digital Commerce
Choice Hotels International
Passionate and well-rounded leader with over 15 years of experience in Digital Product, Digital Marketing, User Experience (UX), Consumer Research, Strategy, and Technology.
Senior Director, Brand Partnerships
Nicole is the Head of Strategic Partnerships for TripAdvisor, leading all global initiatives to build and amplify a brand that travelers love. Previously, Nicole was the Chief Marketing Officer for Citymaps, a social mapping platform that was acquired by TripAdvisor in 2016. She began her career as the real-life 'Devil Wears Prada' at Marie Claire magazine, and she spent more than a decade in corporate marketing for global luxury brands at LVMH, Shiseido and Elizabeth Arden. Born and raised in the New York City area, Nicole graduated from Harvard with a degree in French Literature and a minor in Philosophy.
VP – Marketing, E-Commerce & Distribution
Denihan Hospitality Group
At Denihan, Michael is responsible for the development of brand strategy, positioning and digital marketing for all of the Company’s flagships, including The James, The Surrey, Affinia Hotels and Suites and The Benjamin. He also oversees brand and field marketing, public relations, advertising, and social media campaigns, and reservations and distribution.
Senior Director of Marketing & UX/ UI Design
High energy marketing executive with over 15 years experience developing consumer value and leading teams to define and deliver differentiated experiences that contribute to business growth and consumer retention and engagement. Strategic leader with demonstrated success in recognizing and maximizing individual and cross functional team success. Collaborative thought leader, bringing an innovative, consumer focused approach to product development, marketing strategies and UX Design.
Specialties: Traffic Acquisition, Business Development, Product Strategy, UX Design, User Testing, Marketing Expertise: Social Media, Engagement, Mobile, SEO, Branding, B2B, Affiliate, Email, Blogs, & Video, International Market Expansion, Start-up Companies and Content Monetization Strategies.
Digital Experience and Product Design for Mobile, Loyalty and Payments
Choice Hotels International
My career revolves around bridging the worlds of suits, geeks, and customers — that is, helping folks from business, design and technology disciplines get closer to customers and then work together to deliver great products that people love using. My current gig involves working with a really driven group of folks in setting the vision, developing the strategy, and delivering on a roadmap for mobile apps and emerging digital experiences at Choice Hotels.
Head of User Acquisition
Simon is Head of User Acquisition at Hopper, a flights booking app that predicts the future price of airfare. He is crafting the user acquisition strategy with a strong focus on automation and performance metrics. Before Hopper, Simon was the Director of Marketing at Busbud, selling bus tickets online from hundreds of companies worldwide.
Sr. Manager, Mobile Strategy & Digital Engagement
Norwegian Cruise Line
Bringing more than 15 years of experience in the mobile/digital industry, Jonathan Stephen is currently the Senior Manager of Mobile Strategy & Digital Engagement at Norwegian Cruise Line overseeing the cruise line’s mobile strategy. Prior to transitioning to the Marketing department, he consulted for Norwegian Cruise Line, overseeing their IT Web Production Support Initiatives in the Business Process Management Team, before joining full-time as the Manager of Web Programs.
Jonathan also spent time in the airline industry heading up mobile/digital strategy for airlines including Silver Airways and JetBlue. At JetBlue, he led the Mobile & Emerging Technologies team for over three years with the responsibility of driving their overall mobile strategy. His love for travel, digital, and mobile shinned in the JetBlue organization where he was able to launch the airline’s first mobile app, tablet app, and mobile optimized website. He also supported many airport and onboard innovation initiatives to enhance the overall customer experience.
Director of eCommerce Strategy & Performance, Digital Marketing, North & Central America
Senior Manager, Advanced Analytics and Optimization
Disney Parks & Resorts
Krag Klages has been in the digital advertising and analytics space for over 10 years, helping companies like eBay and Under Armour and most recently, Disney Parks and Resorts, architect, implement, and make use of digital ad-tracking and analytics technologies to better report on marketing performance. He currently leads the multi-touch attribution work for Disney Parks and Resorts and is always looking for new ways to use technology to better measure media effectiveness, consumer behavior, and business outcomes.
Senior Manager, Global Product Operations – Human
Krista is a multi-disciplined, digital travel innovator and entrepreneur. She draws on more than twenty years of executive leadership experience in the travel industry, from startups to publicly traded companies, including her role as Global Director and Head of Travel of Bing, a Microsoft Company where she led all commercial aspects, evangelism and strategy for Bing Travel. She has led and scaled global teams in sales and development, marketing + customer acquisition. Most recently, Krista joined Lola.com where she oversees the company’s business development and distribution strategy.
Prior to Lola.com she was the COO of DuVine Cycling + Adventure responsible for the overall day-to-day management and growth of the company. Krista was an executive team member of the startup teams Farecast acquired by Microsoft and SmarterTravel which was acquired by TripAdvisor. She also led travel at the New York Times Digital (NYTd) after selling her company FareChase, the first travel metasearch company to Yahoo! Krista was coined the first “Internet Travel Analyst” in 1999 and from that point on has been deeply immersed in the travel industry. Her focus has been on the intersection of travel disruption, technology, search, and customer experience.
Krista currently invests and advises early stage Internet companies in commerce and travel and sits on several travel boards.
Deputy Executive Director - Chief Innovation and Technology Officer
Los Angeles World Airports
Executive Vice President & Chief Marketing Officer
Atlanta Convention and Visitors Bureau
Andrew Wilson, executive vice president and chief marketing officer, atlanta.net, guides all online and offline marketing initiatives of Atlanta Convention & Visitors Bureau (ACVB). Wilson has been with the organization since January 2009.
In his position, Wilson works with bureau members and the city's key organizations to integrate content and grow Atlanta's official destination presence. In addition, he is charged with expanding ecommerce initiatives and increasing advertising revenue for ACVB.
Wilson began his career at consumer marketing giant, Procter & Gamble, where he spent more than a decade managing product development based on consumer insights. Following, he held leadership positions in business development, marketing, corporate branding and product positioning with companies such as Cap Gemini and Alliance Consulting. Wilson has also served as a consultant for CibaVision Corporation.
He later took the role of chief operating officer for Brand Atlanta, a not-for-profit city-led initiative to develop and promote a singular brand identity for Atlanta. Five years later, Wilson transitioned his destination marketing experience to his current role at ACVB. Wilson serves on the board of directors for 7 Stages Theatre and not-for-profit organization #weloveatl.
A resident of Atlanta since 2002, he has also lived and worked on four continents which has given him a broad perspective to critically evaluate the destination product. Wilson holds a Bachelor of Science degree in chemical engineering from the University of Cape Town in South Africa and has dual citizenship in the United States and the United Kingdom.
Director, Global Communications
Bahamas Ministry of Tourism & Aviation
Andre is responsible for Digital Media within the Bahamas Ministry of Tourism’s Global Communications Department, which is the marketing arm for The Islands Of The Bahamas.
He leads internal teams and agency partners responsible for Search Engine Marketing, Digital Marketing Strategy Development, Email Marketing, Mobile Application Development, Emerging Media, and Social Media Marketing. His role comes with over 14 years of working experience within the Digital Media and Travel industry. This is why he’s charged with the ongoing strategic development and expansion of The Bahamas’ global digital footprint. He also assists with the conceptual development and distribution of national advertising campaigns for The Bahamas.
He prides himself as an agent of change and champions his ability to motivate early adoption of technological advancements towards achieving assigned goals.
Director, Digital Marketing and CRM
My goal in life is to learn and travel as much as possible. I am always looking on how I can grow as a person and in my professional career. I enjoy staying on top of technology as this particular industry has always fascinated me. I have managed millions of dollars in advertising and sold over a million dollars in marketing programs. I have worked in both in-house marketing and client facing marketing agencies. I have done b2b and b2c sales. I am driven, passionate, hardworking individual with an entrepreneurial mentality. In my spare time I play soccer and volleyball with a local team and volunteer at several organizations around Seattle.
Digital Marketing Manager
Shannon is the Digital Marketing Manager for Diamond Resorts. She has more than 15 years of experience in digital marketing within the hospitality industry driving cost effective lead and revenue generation programs.
Shannon is currently responsible for the strategic development and implementation of all digital marketing endeavors including website enhancements, SEO, SEM, affiliate marketing, email marketing, social media marketing and strategic partnerships.
Digital Marketing Director
The Watergate Hotel
Debbie Johnsen is currently Digital Marketing Director for The Watergate Hotel in Washington, DC. She has worked on both the client and agency side in digital marketing for travel, arts and entertainment brands since 2000.
She is also Adjunct Faculty at N.Y.U., and teaches E-Commerce Marketing in the School of Professional Studies Integrated Marketing Master’s degree program.
Debbie is a native New Yorker and an N.Y.U graduate. She has appeared as a speaker on the topics of Multi-Channel Marketing and Luxury Marketing at Luxury Interactive, Internet Retailer, e-Tail and other industry conferences.
Director of Digital Marketing
Regent Seven Seas Cruises
Jennifer joined Norwegian Cruise Line Holdings in 2010 and has championed a number of Marketing roles within the Domestic and International organizations of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Her background spans email, SEM, SEO, print, mass media, display and social media. She now sits as the Director of Digital Marketing for Regent Seven Seas Cruises and is the strategic lead for Display, OLV, Paid & Organic Social Media, Partner Email and the Luxury Goes Exploring® Blog.
Prior to joining NCLH, she lived out her dream of working in advertising in NYC and supported clients such as Johnson & Johnson and IBM. She’s passionate about all things data and digital and her goal is to inspire junior leaders in the organization to chase their career goals; “Fortune favors the bold!”
Director, Media & Digital Marketing
Herschend Family Entertainment
A 20-year thrill ride in advertising, digital marketing and technology implementation has fueled Amanda’s passion to pair unique consumer insights and database analytics with unique brand offerings to drive business. She has delivered winning B2B and B2C strategies in Fortune 500 public, private and non-profit environments alike.
Amanda is currently enriching American summer fun by driving personalized, behavior-based marketing programs for Herschend Family Entertainment’s 26 theme park and attractions across the U.S. When she is not analyzing or strategizing, she is making memories with her own family in Atlanta.
Director of Marketing - Resorts & Cabins
The Dollywood Company
“Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.” – Walt Disney
In all aspects of my personal and professional life, Walt's words are a constant echo in my mind. In all I do, I want to BE the standard!
I'm an intensely creative marketer with an eye for the best strategic plan to support your objective. With a drive for success in destination hospitality and the theme park industry, I have a passion for all things marketing, and of course, The Dollywood Company!
Co-founder and CEO of Sleepbox. I believe that travel is a key to new experiences and personal development. To make our journeys easier and more fun we are creating a new type of technology-driven micro-hotel for the new generation of travelers. Sleepbox is a flexible hotel solution with modular stand-alone hotel rooms, that can be launched anywhere. We unlock new, unique locations and opportunities for hospitality with higher profits and less time to launch. I hope to build a hotel that will empower us to explore the world and help to find our true selves.
Founder & CEO
Tedd Evers (@teddevers) is Founder & CEO of TripTuner® (https://triptuner.com) an engaging way to discover personalized travel experiences by fine tuning addictive sliders, as you would a stereo equalizer. Conceived during a round-the-world trip 20 years ago, it’s a mix of his experience as a DJ, traveler to over 68 countries and 18 years in online marketing at Site59, Travelocity and eDreams.
TripTuner launched in 2011 as a bootstrapped startup, leveraging the Lean Startup methodology to reach profitability in 14 months. Since then it has grown each year, fine-tuned millions of preferences for travelers in over 192 countries and been featured in CNN, NBC News and The New York Times. Its patented technology powers the inspiration functionality for leading travel brands worldwide like ebookers, LATAM Airlines, Kempinski Hotels and VISIT FLORIDA.
As current Managing Partner of Hylink USA, Humphrey Ho is focused on building the first global advertising agency that natively understands the Chinese digital landscape and the burgeoning group of Chinese companies seeking to go abroad. Having spent seven years in Shanghai as Wieden+Kennedy’s Business Director and as Leagas Delaney’s Business Operations Director, Humphrey has experience serving clients across the automotive, agriculture, FMCG, tech, and travel sectors. Humphrey is also a former "Xoogler," previously serving as Strategic Partnerships Leader at Google China before founding Hylink USA.
Since receiving the ‘Top 30 under 30’ award in 2009, Humphrey has lectured on an array of China-related topics for business schools across the globe. Humphrey earned his Masters of Business Administration from Ryerson University, and his H.BSc in Neuroscience from the University of Toronto.
Practice Lead, Travel
Michael Taylor is the Travel Practice Lead at J.D. Power. He is responsible for providing industry thought leadership and business improvement recommendations to the company’s clients in the airline, airport, and car rental segments. He works with airports around the world including JFK, Newark Liberty, La Guardia, Portland (OR), San Diego, Tokyo Narita and the Aeroports de Paris (Charles de Gaulle and Orly). Additionally, he develops insights on other airport topics such as concessions, services and security. Mr. Taylor has also worked with nearly all major North American air carriers and major rental car companies to measure and manage customer satisfaction and loyalty.
Mr. Taylor founded and led the Travel Practice at J.D. Power from 1998 to 2004, and rejoined J.D. Power in 2017. Previously he worked as a consultant to academic medical centers (M.D. Anderson and The Mayo Clinic) and oilfield service providers (Halliburton, Baker Hughes, and Schlumberger). Prior to that, he worked in television advertising research, where he analyzed and consulted on major advertising efforts for companies such as SmithKline Beecham, S.C. Johnson, Frito Lay and General Motors, focusing on “persuasion shift” and market share. He began his career in the consumer packaged goods industry at companies such as Alberto-Culver, Ralston Purina, and Abbot Laboratories.
Mr. Taylor earned a bachelor’s degree with honors from Indiana University and a master’s degree in business administration from the University of Chicago.
Director of Strategy & Planning
Jamey Bainer is the Director of Strategy & Planning at PACIFIC. He received a Bachelor of Arts in English from San Diego State University and a Master of Arts in Journalism from New York University. Before joining PACIFIC, Jamey managed social media and content marketing campaigns for clients in the tech, entertainment, and hospitality sectors. Jamey’s previous clients include Symantec, Webroot, Luna Grill, and Verant Group.
After joining PACIFIC, Jamey launched and built out Expedia’s Instagram presence in the U.S., turning it into a monetized, award-winning channel with a huge community of followers in less than a year. He also worked on Stevie and American Advertising Award-winning campaigns like “Baja Menu” and “Worlds Beyond” for Expedia, as well as “The Unboxing Project” for Flights.com. He has been a featured speaker at the eTail West Summit, the Digital Travel Summit, and MarketingSherpa. Jamey is also a member of the distinguished Forbes Agency Council.
Vice President, Travel
Sara Wyman oversees Affirm’s travel business, where she enjoys building solutions for the always-innovating travel merchants. Prior to Affirm, Sara ran the e-commerce team at Reformation and the payments initiative at Etsy. Before the move to technology, she spent five years in finance in New York. Sara holds a B.S. from Syracuse University and an M.B.A. from the Wharton School at the University of Pennsylvania.
Chief Strategy and Partnership Officer
Advisor at Contentsquare, formerly SVP, Tiffany & Co, formerly Senior Partner at BCG. Jean-Marc spent 22 years at the Boston Consulting Group where he was Senior Partner, Global Leader for the Luxury, Fashion, Beauty sector. He then spent 4 years as Senior Vice President - Strategy & Business Development at Tiffany & Co., member of the Executive Committee, with responsibility for Global strategy and P&L for categories outside of jewelry such as watches, leather goods, eyewear and fragrance. He has recently joined Contentsquare as an investor and special advisor to the CEO.
Director, Strategic Platform Partnerships
Kristen’s decade-long run in the geolocation technology space has helped her bring value to some of the largest players in the travel industry, including Hilton, Condé Nast Traveler, HotelTonight, Marriott, Expedia, AirBnB, and TripAdvisor. Her specialties include consulting global brands on digital innovation, systems architecture, UI/UX design, SEO, analytics, and more with a purview across a wide range of location and mobile marketing automation platforms including Foursquare, Google Maps, MapBox, Carto, Salesforce Marketing Cloud, Braze, and many others. She currently oversees strategic platform partnerships at Foursquare across brands in travel, real estate, and emerging markets.
Kristen is a traveler at heart, having lived in 5 countries and explored dozens of others. She holds a BA in International Studies and Spanish Lit from Ohio Wesleyan University and is currently based in Manhattan, NY.
Senior Director, Travel Solutions
Director of Tourism Partnerships
Lucas Luxton is the Director of Tourism Partnerships at CrowdRiff where he leads a specialized sales team focused on experimentation in new travel markets. He enjoys collaborating with digital marketing leaders at destinations of all sizes, around the world. Prior to CrowdRiff, Lucas worked with 500px, an online community of over 15 million professional photographers. Lucas’ passions include photography, travelling and all-things Apple. He recently returned from vacation in Australia & New Zealand where his photographs were the envy of the office. You can connect with Lucas on Twitter @luc9488 or Instagram @luc.luxton.
Founder & CEO
is the Founder and CEO of Quantum Metric, the Digital Customer Experience
Intelligence Platform, where he helps enterprises rapidly act on insights to
deliver exceptional customer experiences. Under Mario’s leadership and passion
for digital optimization, Quantum Metric has seen rapid adoption from Fortune
500 eCommerce, financial services, entertainment, and travel companies.
Previously, Mario founded and exited an APM startup which solved where
enterprise application performance could be improved.
Founder & CEO
Kenneth Purcell is the Founder & CEO of iSeatz, a custom design and development company revolutionizing ancillary services through custom booking solutions. The award winning OneView platform powers trip extra and loyalty booking systems for IHG and American Express Travel among others.
In his hometown of New Orleans, Kenneth saw many hotels had difficulty making restaurant reservations for their guests. In 1999, Kenneth set out to streamline the restaurant reservation system by creating a booking system that hotels and restaurants could use to automate the reservation process. Since then, Kenneth has leveraged his knowledge and technology to offer a full range of ancillary booking systems to major hotel, airline and financial services companies including air, hotel, trip insurance, car, transportation, off-site dining, in-destination activities and food delivery that integrate into company’s unique brand and loyalty programs.
Kenneth is a graduate of Spring Hill College, is an active member of Vestige Group. When away from work, he corrals three lively boys, and enjoys fishing.
Vice President, Business Development
Mike Lund is Vice President of Business Development at Conversant, the digital media arm of Epsilon and an Alliance Data company. In this role, Mike is responsible for leading new business development for the Travel & Hospitality vertical. He works with travel and hospitality marketers to realize their potential for delivering personalized digital media to their customers at scale, with the ultimate goal of driving measurable brand growth.
Previously, Mike was Vice President of Sales for Online Solutions at Epsilon. In this role, Mike helped build the company’s new Online Solutions division from the ground up and oversaw the development of sales and account management. Prior to Epsilon and Conversant, Mike was the Director of Database Marketing at Roxy/Quiksilver, where he helped launch its first direct/e-commerce team and played an instrumental role in developing the team’s focus on measuring the online and offline impact of marketing.
Mike’s work has earned him industry recognition including DMN “40 Under 40” 2013.
He is based in Colorado and enjoys spending time with his family, skiing, live music, and experiencing all that Colorado has to offer.
Vice President, Commercial
Chris Stacey has a diverse background throughout the travel industry. Having worked with various travel brands including: Allegiant Travel, Mark Travel, and Las Vegas Sands. His current responsibilities as VP Commercial at Uplift have allowed him to help enable online lending in the travel and hospitality space. Mr. Stacey has developed an industry-wide reputation for being an online marketing leader. During his 25+ year professional career, Mr. Stacey has created numerous internet sales and marketing campaigns that have shaped the industry and increased year-on-year financial results. His development of innovative marketing approaches have been tracked and emulated by numerous internet marketers.
Mr. Stacey began his marketing career after receiving his bachelor’s degree from the University of Utah. To broaden his marketing acumen, he began working for an advertising company based in Salt Lake City, Utah. Never one to rest, he began to apply his natural sales talents to online marketing and immediately excelled in this emerging area in the early 1990’s.
In his spare time Mr. Stacey enjoys playing many activities including: hockey, waterskiing, golf, and spending time with his family that includes his wife Celena and 2 Labrador Retrievers.
CEO & President
Much of Osborne’s career has been spent in executive leadership roles at Bazaarvoice building the company’s sales team into more than 120 members and assisting in establishing multiple international offices. Prior to his time at Baazarvoice, Osborne spent nearly 5 years at Coremetrics, (Acquired: IBM) where he built and managed the client services team, achieving an impressive near 100% enterprise client renewal rate.
Osborne earned his Bachelor of Science degree in electrical and computer engineering from Carnegie Mellon University.
General Manager of Asia-Pacific
Ata started his career in banking and finance before joining his families apparel business which he helped grow and sold to Macquarie Banks Private Equity arm. Given his background in financial markets, Gokyildirim took over a small Australian BioTech company, Prima Biomed, and embarked on a 50 million dollar funding requirement within the space of 18 months. Ata graduated with honours from the University of New South Wales.
Austin was the driving force behind the original design and development of FreshAddress’s patented Email Change of Address (ECOA) technology. Before FreshAddress he won national recognition for his innovative technical work with the UN and the Carnegie Foundation. Austin is a highly-regarded presenter at national industry events and conferences.
Vice President – Executive Client Partner
Head of Travel
7 years of digital experience (including SEO, PPC, Digital Advertising and 4 years Optimisation) in developing and executing marketing strategies with the ability to understand the on-going marketing scenario and customer trends. I am known for developing good business relationships, leading a team in a variety of business settings and a proven ability to create and deliver a strategy. I am a team player with a collaborative style who is attentive to detail and able to work in a fast-paced environment.
Digital Travel Summit
Krishna has held four of the following five jobs (one is something she decided at age 7 was the ultimate dream job): wildlife rescuer, Renaissance Fair wench, comic book store clerk, lawyer, and National Geographic photographer. Which one is the fake, and why did she choose working on Digital Travel Summit above all else? Feel free to reach out to email@example.com and ask – that, and any other questions you may have!
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