Announcing The J.D. Power Awards

New At Digital Travel 2019!

With the increased use of mobile applications in the travel industry, the customer journey has changed. Travelers use mobile apps for everything from booking, managing their plans, account management and so much more. As such, consumers have incredibly high expectations for their performances.

Over the past year, J.D. Power conducted its first Travel-specific mobile app satisfaction study to measure user satisfaction across the following industry segments: Airlines, Hotels, Rental Cars and Online Travel Agencies.

At Digital Travel 2019, J.D. Power will recognize and present trophies to those ranked highest in the Inaugural U.S. Travel App Satisfaction Study.

J.D. Power is a leading global data and analytics and consumer insights company. We’ve been trusted by consumers for more than 50 years to bring their voice to businesses around the world, leading to better products, services and experiences. Our cross-industry and multidisciplinary approach combines leading-edge tools and market expertise to uncover insights that increase understanding and drive business results.