May 18 - 20, 2020
Palm Springs, CA
Former Vice President, Strategic Innovation and Emerging Technology Development
Day 2 Tuesday May 19 Content and the Customer Journey 2030: Driving Digital Engagement In The New Era
Tuesday, May 19th, 2020
Did we see OTAs, ride sharing, or home sharing coming? From how far away? Knowing what we do now, in terms of tech, what can we predict about the broader things that are evolving? This session will embrace existentialist wondering and turn the daily grind perspective upside down to check out what’s incubating in our blind spot, poised to change what we think to be real in the next three years.
• Where do we think someone could come out with something that didn’t exist before?
• How have the buzzwords of years previous played out in the industry since we last discussed?
• Where do concepts like AI, machine learning, and chatbots stand now?