April 08 - 10, 2019
Hyatt Regency Indian Wells, CA
Group Director of Lodging
When it comes to strategic placement of your brand in the minds of would-be customers, social sharing and reviews are more important than ever. Christine will share how she and her team set their sights on the top TripAdvisor listing in their market, and the steps they took to get there.
· Applying Six Sigma strategies to create a strategy
· Reframing “removing friction” in terms of minimizing guest discomfort
· Training your staff to drive reviews without pitching guests