April 08 - 10, 2019
Hyatt Regency Indian Wells, CA
Director, Loyalty, Partnerships, and Payment Products
9:10 AM FIRESIDE CHAT: WE’RE ENGAGED! Customer Engagement Strategies That Will Build Lasting, Positive Memories
•Strategies for connecting the physical and digital spaces to increase convenience and value
•How does your customer experience protocol change when there is a delay or other interruption in service?
•Redefining the world experience, what is a vacation/business/luxury experience tomorrow?
•How do strengths and methodologies vary given your company size?