Digital Travel 2019

April 08 - 10, 2019

Hyatt Regency Indian Wells, CA

Deanna Stacey

VP, Digital, Loyalty
Porter Airlines

DAY TWO: Booking & Experience, TUESDAY, APRIL 9, 2019

Tuesday, April 9th, 2019

1:15 PM CASE STUDY: No Two Paths Are Alike - A Customer’s Journey from Dreaming to Loyalty

What does the complete customer journey at your company look like?  Whiteboard it out for the crowd and let us know how you have structured your customer’s experience when it comes to: 
•What message you send, at what time, across what channel
•What are you most proud of
•What would you most like to improve
•Findings from A/B testing – what have you done to refine the process

Check out the incredible speaker line-up to see who will be joining Deanna.

Download The Latest Agenda