Eric Goldreyer
CEO SavvyDay 2 Tues. Sept 29
8:35 AM Keynote Fireside Chat: From Friction to Loyalty: You Taught Your Best Guests to Book Somewhere Else
A guest has the trip of a lifetime at your property. Next year, they don't search for you. They search the big OTAs, because that's the habit they built the first time they found you. That relationship belongs to the OTA, not you, so when next season comes, you have no way to reach the guest who loved staying with you.
Drawing on three decades of reshaping the vacation-rental space, building BedandBreakfast.com, TurnKey Vacation Rentals, and now Savvy, Eric Goldreyer joins Ryan Kulp to discuss why the best stay doesn't guarantee the next booking, where guest loyalty actually gets lost, and what it takes to be the one the guest comes back to.
- Where friction is landing on guests and professional hosts right now, and what that says about where travel is heading
- What it takes to change a booking habit, and why it's never been done alone
- What a repeat guest is worth over ten years, and what an individual host has to build to earn one
Check out the incredible speaker line-up to see who will be joining Eric.
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