Eric Goldreyer

Eric Goldreyer

CEO Savvy

Day 2 Tues. Sept 29

8:15 AM Fireside Chat: From Friction to Loyalty: Rethinking Customer Relationships in a Changing Travel Landscape

Consumers feel stretched, travelers are frustrated by surprise fees and opaque choices, and professional hosts are watching margins shrink as platforms sit between them and their guests. Drawing on three decades of reshaping the vacation‑rental space — building BedandBreakfast.com, TurnKey Vacation Rentals, and now Savvy — CEO Eric Goldreyer will explore how the industry arrived at this inflection point and why the future depends on rebuilding direct, trusted relationships between travelers and the professionals who host them.

    • Identify the biggest pressure points for travelers and professional hosts today and what they reveal about wider shifts in travel
    • Restore loyalty and trust across the ecosystem through transparency around pricing and fees
    • Empower hosts to own the customer relationship while giving guests simpler, more predictable experience 

    Check out the incredible speaker line-up to see who will be joining Eric.

    Download The Latest Agenda