Digital Travel 2019

April 08 - 10, 2019

Hyatt Regency Indian Wells, CA

Gene Sutch


Director of Revenue Strategy and Analysis
MWAA

DAY TWO: Booking & Experience, TUESDAY, APRIL 9, 2019

Tuesday, April 9th, 2019


1:35 PM PANEL: Everyone Can Win When We Admit: No One Owns the Customer, The Customer Owns Us

When it comes to offering customized products and services to people through their preferred channel, it takes a lot to admit that that favorite channel might not be you. This discussion will bring together cross industry players to discuss how the travel industry can work more collaboratively to provide better service to the customer across the digital ecosystem.
•Benefits to partnerships
•Working around sensitive areas like customer privacy and proprietary systems
• Who is the key interactor with the customer and how they can be a touchpoint for other players to provide everything the traveler needs to have a smooth journey 

2:45 PM CASE STUDY Your Journey Begins With Us – The Crucial Internal Conversations That Helped MWAA Transform How It Gauged and Improved Customer Experience

MWAA has been stepping up their digital game with a new mobile app including virtual navigation and augmented reality to help customers have a smooth experience.  Join them to hear about the launch and promo of the app, plans to integrate food service, data analysis of customers, and more!


Check out the incredible speaker line-up to see who will be joining Gene.

Download The Latest Agenda