DAY TWO: Booking & Experience, TUESDAY, APRIL 9, 2019
Tuesday, April 9th, 2019
When it comes to offering customized products and services to people through their preferred channel, it takes a lot to admit that that favorite channel might not be you. This discussion will bring together cross industry players to discuss how the travel industry can work more collaboratively to provide better service to the customer across the digital ecosystem.
•Benefits to partnerships
•Working around sensitive areas like customer privacy and proprietary systems
• Who is the key interactor with the customer and how they can be a touchpoint for other players to provide everything the traveler needs to have a smooth journey
MWAA has been stepping up their digital game with a new mobile app including virtual navigation and augmented reality to help customers have a smooth experience. Join them to hear about the launch and promo of the app, plans to integrate food service, data analysis of customers, and more!