Digital Travel 2019

April 08 - 10, 2019

Hyatt Regency Indian Wells, CA

Jeff Eckard

VP – Global Hospitality Technology
InterContinental Hotel Groups

DAY TWO: Booking & Experience, TUESDAY, APRIL 9, 2019

Tuesday, April 9th, 2019

11:00 AM CASE STUDY: Giving Your Customer Future-feels By Bringing Tech into the Experience

Have you ever walked into a travel experience and felt overcome with a sense of wonder, thinking, “have I travelled to the future?”  With each case study we’ll look at how hospitality is taking a page from The Jetsons when it comes to the following, with specific emphasis on how was this tech chosen, developed, integrated and received.

•Digitalization of guest experience
•New ways to connect with guests when they are not on site
•Smart home tech and voice activated assistants in hotels
•Digital check in
•Door key entry with mobile phone
•Operationalizing the tech: how do you gather those requests and use that info to serve a guest?
•Where does automation and AI stop and personal service take over?

Check out the incredible speaker line-up to see who will be joining Jeff.

Download The Latest Agenda