Digital Travel US 2020

December 14 - 15, 2020

Palm Springs, CA

John Attwood, Global Head Of E-Commerce at Big Bus Tours
Big Bus Tours Logo

John Attwood

Global Head Of E-Commerce
Big Bus Tours

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day 1 Monday May 18 Pedal To The Metal: Accelerating Your Digital Evolution

Monday, May 18th, 2020

12:05 PM Keynote Presentation: A Look Into The Future Of Mobile

Mobile is a world of endless possibilities  - consisting of instant gratification, self-service, optimal payment options and all the interactions a customer would expect from human and desktop interactions - not to mention all the added functionality of what can be done do with wearable devices. In a world where mobile is increasingly taking the customer share, what are the best approaches to ensure you’re optimizing your product and brand so that you meet the customer’s expectations now and far into the future? Find out in this presentation.

Day 2 Tuesday May 19 Content and the Customer Journey 2030: Driving Digital Engagement In The New Era

Tuesday, May 19th, 2020

2:50 PM Panel: Connecting With The Customer: Innovations In Messaging, Chat And Voice Interaction For Mobile Buying

Understanding the future of mobile innovations and engaging travel consumers to use the tools at hand effectively are crucial to a positive digital consumer experience - but what do you need to know and do before you can make it happen? This workshop will discuss:
• Integrating live, secure messaging, chat bots,  voice and interfacing applications onto your mobile platform
• Connecting with the customer via online specialist 
• Implementing a seamless experience so customers do not lose interest 
• Sending follow-up email reminders to re-engage the customer
• Re-engaging the customer through mobile ads and personalized messaging