Digital Travel US 2020

May 18 - 20, 2020

Palm Springs, CA

Jonathan Stephen, Manager of Digital Engagement at Norwegian Cruise Line
Norwegian Cruise Line Logo

Jonathan Stephen


Manager of Digital Engagement
Norwegian Cruise Line

Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda

Day 1 Monday May 18 Pedal To The Metal: Mean Machines, Catalysts Of Change, and Accelerating Your Digital Evolution

Monday, May 18th, 2020


11:20 AM Panel: Tech, Trials and Tribulations: Big Wins And Perilous Pitfalls In Integrating New Technologies

It’s no secret customer expectations have radically (and rapidly) changed in recent years. The high touch, high tech, "on-demand" culture fostered through the instant gratification provided by the likes of Apple, Netflix and Google has shaped the way they expect to interact with every experience throughout their lives. As technology advances and consumer preferences become more and more personalized, how can you conduct efficient and meaningful tech trials? This session will give each panelist the chance to talk about a recent tech trial, the lessons learned, and the things you should know before and during your next venture.
• Determining integration priorities
• Focusing the goal of the new experience - Omni channel?  Personalization?
• Using data to drive decisions everywhere you can