Digital Travel US 2019

April 08 - 10, 2019

Hyatt Regency Indian Wells, CA


Justin Erbacci

Deputy Executive Director - Chief Innovation and Technology Officer
Los Angeles World Airports


How Are You Redesigning Your Customer Experience to Reflect Evolving Digital Habits?

1:15 PM PANEL: Everyone Can Win When We Admit: No One Owns the Customer, The Customer Owns Us

When it comes to offering customized products and services to people through their preferred channel, it takes a lot to admit that that favorite channel might not be you. This discussion will bring together cross industry players to discuss how the travel industry can work more collaboratively to provide better service to the customer across the digital ecosystem.
•Benefits to partnerships
•Working around sensitive areas like customer privacy and proprietary systems
• Who is the key interactor with the customer and how they can be a touchpoint for other players to provide everything the traveler needs to have a smooth journey 

Check out the incredible speaker line-up to see who will be joining Justin.

Download The Latest Agenda