April 08 - 10, 2019
Hyatt Regency Indian Wells, CA
Deputy Executive Director - Chief Innovation and Technology Officer
Los Angeles World Airports
3:00 PM C-LEVEL PANEL
How Are You Redesigning Your Customer Experience to Reflect Evolving Digital Habits?
When it comes to offering customized products and services to people through their preferred channel, it takes a lot to admit that that favorite channel might not be you. This discussion will bring together cross industry players to discuss how the travel industry can work more collaboratively to provide better service to the customer across the digital ecosystem.
•Benefits to partnerships
•Working around sensitive areas like customer privacy and proprietary systems
• Who is the key interactor with the customer and how they can be a touchpoint for other players to provide everything the traveler needs to have a smooth journey