Digital Travel 2019

April 08 - 10, 2019

Hyatt Regency Indian Wells, CA

Michael Taylor


Practice Lead, Travel
J.D. Power

DAY TWO: Booking & Experience, TUESDAY, APRIL 9, 2019

Tuesday, April 9th, 2019


1:35 PM PANEL: Everyone Can Win When We Admit: No One Owns the Customer, The Customer Owns Us

When it comes to offering customized products and services to people through their preferred channel, it takes a lot to admit that that favorite channel might not be you. This discussion will bring together cross industry players to discuss how the travel industry can work more collaboratively to provide better service to the customer across the digital ecosystem.
•Benefits to partnerships
•Working around sensitive areas like customer privacy and proprietary systems
• Who is the key interactor with the customer and how they can be a touchpoint for other players to provide everything the traveler needs to have a smooth journey 

4:25 PM J.D. Power Inaugural U.S. Travel App Satisfaction Study Award Winners Announcement

The Inaugural J.D. Power U.S. Travel App Satisfaction Study measures user satisfaction with travel apps across four segments of the travel industry: Airline, Hotel, Rental Car and Online Travel Agency.  We are pleased to present awards to those brands ranked highest in mobile app experience.  Come celebrate with them at our Day Two Cocktail Party!

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda