Shuki has a diverse background in experiential and exclusive travel. Born and raised atop Mount Carmel in Northern Israel, he spent his early career in Public Relations and Foreign Affairs. Shuki relocated to NY in 2011 to work for El Al Airlines. Following a seven-year career in various media relations and customer service positions, he transitioned to developing and managing large-scale events, production, and bespoke corporate retreats. Outside of work, he enjoys painting, architecture, interior design, and baking. He has traveled to over 40 countries in pursuit of cultural enrichment, food, and innovative, design-forward hotels and resorts. Fluent in Arabic, Hebrew, and English, Shuki holds a B.S. with honors in International Business and Marketing Design through the CUNYBA program at Baruch College.
Favorite Destinations: Japan, Iceland, Singapore, Denmark
Day 1 Mon. Sept 28
9:40 AM Keynote Panel: Protecting the Human Touch in Hospitality: Elevating the Customer Experience Journey for a Personalized, Memorable Travel Experience
As technology races ahead, travelers are craving something they can't get from an algorithm: to feel genuinely seen, welcomed, and cared for. This panel explores how modern hospitality brands can deliver memorable experiences and retain the warmth, intuition, and spontaneity that define unforgettable stays. Speakers will share how they're redesigning journeys so every touchpoint feels consistently human, intentional, and true to the brand.
- Elevate customer experiences beyond transactional interactions, fostering true moments of human connection through memorable experiences
- Balance technological acceleration and AI adoption with high touch human interactions that leave lasting impressions on the customer
- Understand your customer and finetune your brand voice to infuse across every step of the customer journey
Check out the incredible speaker line-up to see who will be joining Shuki.
Download The Latest Agenda