Steve Hayes

Steve Hayes is a customer-centric marketing leader specializing in driving loyalty, revenue growth, and seamless omnichannel experiences. He combines marketing effectiveness with digital innovation to create personalized engagements for global audiences.

Steve has led initiatives such as Marriott’s Customer360 data product and the Service Cloud implementation at Ashley Furniture, enhancing customer satisfaction and lifetime value. With expertise across marketing, loyalty, analytics, and technology, he unites data and creativity to deliver impactful, memorable experiences.