Agentic AI is everywhere in decks and demos, but far fewer teams have it running reliably in production. In this interactive case study, you'll follow the real journey of a travel brand moving from buzzwords to working agents that improve guest and team experiences. TJ Jana from Universal will share his team has done to dig into data quality, model choice, org design, and risk to map what a practical path forward looks like.

• Ensure accurate, fresh, well‑modeled data to ensure your LLM is leveraging the best available data
• Choose the right models for different jobs instead of defaulting to "one chatbot for everything"
• Walk through a practical implementation roadmap, from trying small to scaling an agentic AI platform
• Unpack the hard blockers—integrations, security, legal—and how to design around them