September 15 - 16, 2025
JW Marriott Orlando Bonnet Creek Resort & Spa
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The J.D. Power Travel & Hospitality Practice provides the industry with unique insights about your travelers and their experiences across all digital touchpoints. Our unbiased Voice of the Customer data and customer journey capabilities yield actionable information to enhance customer satisfaction and to increase brand loyalty and profitability.
J.D. Power Inaugural U.S.
Travel App Satisfaction Study Mobile apps continue to grow in use and
importance in the travel industry. They are a key driver of satisfaction with
the overall travel experience. Travelers use mobile apps for booking,
managing day-of-travel and account management and have high expectations
based on experiences with high-performing apps—both within and outside of the
travel industry. Travel brands with the best mobile app experience are well
positioned to grow and take market share from competitors with apps that do
not meet customer expectations. |