May 18 - 20, 2020
Hyatt Regency Indian Wells, CA
J.D. Power (Past Sponsor)
J.D. Power is a leading global data and analytics and consumer insights company. We’ve been trusted by consumers for more than 50 years to bring their voice to businesses around the world, leading to better products, services and experiences. Our cross-industry and multidisciplinary approach combines leading-edge tools and market expertise to uncover insights that increase understanding and drive business results.
Mobile apps continue to grow in use and importance in the travel industry. They are a key driver of satisfaction with the overall travel experience. Travelers use mobile apps for booking, managing day-of-travel and account management and have high expectations based on experiences with high-performing apps—both within and outside of the travel industry. Travel brands with the best mobile app experience are well positioned to grow and take market share from competitors with apps that do not meet customer expectations.