The Customer Journey – Re-Imagined!

Digital Travel is the premier interactive conference for travel executives who are looking to re-imagine their customer journey. This year’s conference will address enhanced personalization to deliver better cross-channel experiences – so you’ll win the booking every time!

Download Agenda


“This was one of the best and most informative travel conferences that I have attended.”

Gene Sutch
Director of Revenue Strategy and Analysis


“I’m bringing tons of new ideas back to the office – thanks Digital Travel Summit for re-energizing my team!”

Diane Koczur
Digital Marketing Manager
Evans Hotels


“The conference was fantastic! We really enjoyed all of the content; the team does such an amazing job of providing relevant, interesting content.

Samantha Hunt
Senior Digital Marketing Manager

  Be Inspired. Learn From:

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Manish Agarwal

VP Data and Analytics

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Matt Rogers

Head of Industry, Travel

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Todd Castor

Senior Director, Digital Product Management
Marriott International

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Mariana Fonseca Medina

Managing Director, Digital Customer Experience
American Airlines

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John Attwood

Global Head Of E-Commerce
Big Bus Tours

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Bill Karz

Vice President, Digital Marketing
Los Angeles Tourism & Convention Board

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Heather Howells

Head of Marketing & Communications - North America and Caribbean
Virgin Atlantic

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Shawn Mikus

Head of Public Relations
LEGOLAND Florida Resort

  Why Attend


Inspirational Content. Transformative Impact.

Our agenda is 100% focused on addressing your biggest challenges and uncovering hidden opportunities. With a variety of session formats including inspirational keynotes delivered by industry leaders from the most respected travel retailers, face-to-face discussions with 350+ of your peers and applicable case studies, you’ll leave with tons of actionable strategies to help you win the booking every time.


We Break the Ice so You Don’t Have to

Our intimate roundtables and boardrooms are popular breakouts designed to help you unleash your creativity and develop deep relationships. By selecting sessions based on the topics you care about most, you’ll connect with travel leaders who are focused on having the same, critical conversations centered around optimizing customer engagement.


A Venue so Good, You Won’t Want to Leave

Skip the city venue and join us at a celebrated Palm Springs resort to put you in the best place both literally, and figuratively. At our beautiful venue, disconnect from your day-to-day routine and dedicate time to the learning and networking you need to get the best ROI out of the office. And don’t forget about the 45 acres of leisure activities. With world-class dining, relaxing swimming pools, luxurious spa, and much more – you’ll feel refreshed.

  Your Agenda At A Glance

Customer expectations are changing and travel companies have to quickly adjust. The Digital Travel conference is designed to help you discover new routes to address business challenges.

Day 1: Making Numbers into Customers

  • Keynote: You Were Just a Set of Web Visits, Social Media Likes, and Transactions – But Now I Feel Like I Know You
  • Fireside Chat: The. Next. Big. Thing.
  • Panel (Round Robin Style): Integrating New Technology to Create Better Customer Experience
  • Panel (Tonight Show Style): The Industry is Battling 1.5% Average When it Comes to Conversion – Where Are We Swinging and Missing and How Can We Improve?
  • Case Study: How Do You Figure Out the Lifetime Value of a Customer?

Day 2: Turning Emotions into Sales

  • Keynote: Pay Attention to Me! Putting the Full Force of Your Brand Personality on the Table to Get Your Share of Screen
  • Fireside Chat: Tapping into Cultural Ethos: The Best Channels for Advertising to International Audiences
  • Case Study: Call Me Maybe? Turning on the Charm to Attract Millennials
  • Clickbait: What Kind of Content Should I Be Doing?
  • Case Study: I Had This Great Campaign, It Checked All the Boxes and… It Bombed

Day 3: Growing Trip Size and Basket Value

  • Panel (Round Robin Style) | Not Every User is Equal: Targeting Your Ideal Audience of People - The Ones Who Are Specifically Interested in You!
  • Case Study: My Favorite Part of Vacation Was…
  • Keynote: Sales Marketing + Product = Growth Marketing
  • Fireside Chat: Driving Direct Bookings – Direct Is Our Most Profitable Channel, So How Do We Maximize That?
  • Case Study: Yeah, We Have VR/AR – Here’s How We Did It

  Who Attends Digital Travel?

Make new connections. Catch up with old friends. Tackle Your Biggest Challenges.


Join us for The J.D. Power Travel App Awards!

J.D. Power has recognized several travel brands that have demonstrated excellence in the changing digital/mobile expectations for today's traveler. More details here!

  The Digital Travel Audience

The Digital Travel community is filled with companies both big and small, who are looking to design world-class brands that deliver on customer expectations


"These events bring together some of the smartest digital minds in the travel industry. The content is timely and informative, and the sessions are engaging. I look forward to participating and contributing to future events with WBR."

- Jonathan Stephen, Sr. Manager of Mobile Strategy and Digital Engagement at Norwegian Cruise Line

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