Digital Travel US 2022 Blog » Digital Travel Research Briefs

What Trends are Shaking Up the Travel and Hospitality Industry? Understanding the Trajectory of Change in 2020

Refining your digital strategy is key to keeping pace with the competition in terms of customer loyalty and engagement in the travel and hospitality industry.

Grounded: Travel Organizations Face Internal Barriers to Machine-Learning CX Solutions

In 2018, most travelers turned to Google with purchase intent, expecting intelligent assistance. Now, machine learning technology is helping world-leading travel and hospitality companies discover, sort, display, and recommend personalized content and assistance at every customer touchpoint.