April 08 - 10, 2019
Hyatt Regency Indian Wells, CA
Director - Platform Services - Loyalty
9:30 AM CASE STUDY I Hear You - How Voice is Creating New and Meaningful Connections Between Travel Brands and Their Customers
Loyalty is a complex human emotion guided by positive feelings, need, and a sense of potential future benefits. This session will dig into how travel brands are getting to the heart of member needs and recruiting the next gen of loyalty travelers through the use of voice tech.
· Are the expectations of customer loyalty too high?
· Is loyalty simply born of making yourself the easiest person to do business with?
· How do we satisfy the need and want of the customer and be there for them along the purchase path, how do we keep them coming back to us?